Access to your appointments, online bill pay and much more!
Athena Patient Portal
Need to access your telehealth visit, see your medication list or pay a bill? Click the link below to access the web version of the patient portal. Here you can send your provider a message, request refills, see your upcoming appointments and much more!
Download the free Athena mobile app to have access on the go!
What to Bring to each Appointment:
Photo ID, Insurance Card(s) & your Copay
Photo ID, Insurance Card(s) & your Copay
Photo ID, Insurance Card(s) & your Copay
Medication List - if any changes
Photo ID, Insurance Card(s) & your Copay
Photo ID, Insurance Card(s) & your Copay
Any Questions You Have!
Photo ID, Insurance Card(s) & your Copay
Any Questions You Have!
2026 spinal procedure Regulatory guidelines
Facet Joint Injections, Epidural Steroid Injections, Radiofrequency Ablations
Most insurance plans will require you to have met certain criteria in order to qualify for an in office spinal procedure. Please note these requirements so that we may best work on obtaining insurance authorization.
If you do not meet insurance guidelines criteria or receive a denial from your insurance we do offer extremely reasonable out of pocket "self-pay" pricing.
Please inquire with the office for details.
Please note:
the following details in which are routinely required by insurance payors in order to proceed with ordering and requesting payor authorization for an in office spinal procedure:
1. Your plan may require imaging and/or physical therapy or a home exercise program within the past 6 months to 1 year. Please ensure the office has all of the available reports.
2. An in-office visit is required to have been performed within the past three months, or 90 days, to order any spinal procedures. Telemedicine appointments may not be qualifying visits, subject to your plan.
3. Post-procedure follow-up appointments (ideally 6-8 weeks) are now required to be performed in order to move forward with any future procedural orders and insurance authorization requests.
*** Diclaimer: An authorization is not a guarantee of payment ***
Please inquire with your payor for covered benefits and eligiblity details such as
dedutibles, coinsurance and copays.
Thank you for your attention to this!
2026 Telemedicine Regulatory guidelines
Frequency Allowances and Limitations
New Patients
In order to adequately evaluate your full medical history, provide a comprehensive exam and treatment plan we do require your initial visit be conducted in our office.
Current Patients
In order to provide the highest quality patient care, our providers require regular and intermittent in-office visits. Most insurances plans will require an in-office visit within the past six months in order to continue regular and ongoing telemedicine care.
Patient's Location
You are required to be able to report during your visit that you are physically located within the state of Ohio as we are licensed for Ohio patient-care only. This is a state medical board regulation.
Workers comp patients must be located in their home or at work in a secure location. You must not report to us that you are in your vehicle. This is a Bureau of Workers Compensation requirement.
Treatment Orders
Procedure authorizations do require an in office visit within the past three to six months, per insurance guidelines. In addition, future authorizations may require documentation of a 6-8 week follow up from your last in office procedure.
If you need an in office visit please schedule via the portal or by calling the office.
Worsening Condition
If you have a worsening condition your provider may require you to come into the office for a physical exam in order to provide the best care plan possible as well as initiate any procedural authorizations.
Technology Requirements
Please ensure you have access to log in to our patient portal, with your video and microphone enabled so that we can do a full and well rounded visit with you.
If there are techonology issues during your visit please call us to schedule an in office visit.
Insurance and Payment Options
Please ensure you are completing your self check-in process and paying your copay for each visit.
You can make payment online via the self check-in process, through the portal or by putting your card securely on file with the office to be ran with each visit.
Extended or multiple delayed copay payments could inhibit your ability to continue care, if you have any questions regarding this please contact us at the office.
Thank you for your attention to this!
Medicare telehealth policy
Our Mission
Recent legislation authorized an extension of many of the Medicare telehealth flexibilities through December 31, 2027.
Please contact the Member Services of your medical coverage to inquire about covered benefits and services to confirm your plan offers coverage for outpatient specialty telemedicine services.
